Refund Policy
At Priya Art, each artwork is carefully hand-created with dedication and precision. Because of the unique and custom nature of traditional paintings, we maintain the following refund and return policy:
1. Original Hand-Created Paintings (Physical Sales in Europe)
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Final Sale: All original paintings are considered final sale once purchased.
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No Returns/Refunds: Due to the delicate and unique nature of artwork, we cannot accept returns, exchanges, or refunds unless the item arrives damaged.
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Damaged Delivery: If your painting arrives damaged during shipping, please contact us within 7 days of delivery with photos of the damage. We will either:
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Arrange a repair/restoration where possible, or
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Offer a replacement/refund if restoration is not feasible.
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2. Digital Artworks (Available in India & Worldwide)
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Non-Refundable: All digital files are non-refundable once delivered/downloaded.
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Incorrect File: If you receive the wrong file or a corrupted file, please notify us within 7 days, and we will promptly resend the correct version.
3. Customized Commissions
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Advance Payment: Custom artwork requests require an advance payment.
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Non-Refundable Deposit: Once work has begun, deposits are non-refundable as the process involves artist time and resources.
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Final Approval: You will receive a preview (where applicable) before finalization. Once approved, no refunds or changes can be made.
4. Certificate of Authenticity (COA)
Every original painting comes with a Certificate of Authenticity issued by Priya Art. This ensures your artwork is genuine and irreplaceable, which is why refunds are strictly limited.
5. Contact Us
For any issues with your order, please reach out to:
📧 info@priyaart.online
We value your trust in Priya Art and will always strive to resolve concerns with fairness and care.